Nicola qualified as a community worker in 1982. She has held a number of roles, specifically dealing with disability, within Glasgow City Council’s Social Work Department, involving both direct service provision and commissioning and contract management of new services. 

Since 2004 Nicola has worked with Glasgow Homelessness Services on a programme which saw the decommissioning of the large homeless hostels and the development of an extensive range of more appropriate housing and support services.  Her particular area of work has involved services for young adults with complex needs. 

Nicola became involved with Cosgrove Care in a professional capacity in 1995, helping prepare the organisation for the move from a residential home setting to fully fledged support in the community organisation.  She joined the Board in 2001.