Cosgrove Care – Our Approach to COVID-19

Posted on March 30, 2020

At Cosgrove Care, we care deeply about our employees, the people we support and their families, our volunteers and our communities. Our focus is on their health, safety and well-being.

We are focused on ensuring the right information and resources are available to our teams; closely following the recommendations of Health Protection Scotland, National and Scottish Government guidelines and in collaboration with our key partners. We are guided by local commissioners and the regulator and are responding to and translating this guidance into practice daily.

Whilst this is an evolving and challenging situation that changes day-to-day, we are taking the appropriate steps to continue to monitor the impact COVID-19 may have on the people and the communities we support.

How we are helping to support those who use our services

We are providing support, guidance, information and reassurance to the people we support through regular website updates, briefings, social media messages and through our staff.

Guidance on how to look after yourself during this challenging time is available.

We are also coordinating the kind offers of help from volunteers and other companies to assist, where possible. For example, drivers to either transport essential supplies or staff to their place of work, going shopping or collecting medication and other errands, phone support to chat with those that have become socially isolated or for daily welfare checks.

If you would prefer further information or would like to contact us, please contact us at: or call us on 0141 461 1806

Service Updates- Child and Adult Outreach, Intensive Housing Support, Groups and Clubs

Cosgrove Care is an integral part of delivering health and social care in West Central Scotland and we are working closely with East Renfrewshire and Social Care Partnership, North Lanarkshire Health and Social Care Partnership, Glasgow City Health and Social Care Partnership and South Lanarkshire Health and Social Care Partnership to provide local responses to the coronavirus outbreak.

Our focus is now on delivering critical services to ensure the people we support are kept safe and well. In addition, we have a volunteer response in place to support local people who are self-isolating and need support.

The services that are affected while we focus on delivering critical services at this time are:

    · Our child and adult outreach services have changed as a result of the closure of our Connexions Delivery Space at May Terrace. We are seeking where we can to continue to provide outreach supports- please contact our main number and we will aim to help you within the current guidance.

    · We have strict guidance in place in relation to our supported living services to keep both our staff and people we support safe. We appreciate that this is challenging- we are always following good practice guidance and advice from Health Protection Scotland. This includes family visits and a restricted staff team around each service to minimise risk where we can.

    · Our groups and clubs are suspended. As with outreach services- we will do everything that we can to provide support at home within current guidance.

    · Our Head Office is closed with very limited access to allow for essential tasks. You can contact us on our dedicated email address or our phone number, we remain committed to providing you with advice and support where it is safe and possible for us to this.

    · Our management team has implemented a Leadership Resilience Plan- this will help our organisation continue to function through the COVID-19 crisis. All contact numbers remain the same and you can speak to any of our management team by calling the main office number.

We will be updating our website regularly with changes to our services and guidance and we thank you for your patience, understanding and support during this unprecedented time.

How we are helping our team of people

A very special thanks goes to our team of people for their continued commitment, compassion, innovation and extraordinary efforts at this challenging time to provide support to those in our care.

In the coming weeks and months, it will be our team of people that will allow us to meet the challenges presented by the coronavirus outbreak.

We closely monitor the advice of Health Protection Scotland, National and Scottish Governments to regularly issue updates on the situation to all our staff, and are committed to supporting them, ensuring their health, safety and wellbeing is of upmost importance.

Our Board of Directors are helping lead our organisation through very challenging times, ensuring that we can survive despite the significant financial and operational challenges.

How your can help Cosgrove Care

Cosgrove Care, like many charities, depends on donations and fundraising to sustain the vital work we do in our communities. We exist and survive as a result of the generosity of our donors and our local community.

The COVID-19 crisis means that we have had to suspend all our fundraising activity which is having a significant impact on our income and our ability to maintain services and supports.

If you can help us by providing financial support, even the money you save in travel to work or takeaway coffees- we would really appreciate it.

Please get in touch if you can donate or help us by volunteering, by donating goods to distribute locally or by helping us sustain local people at home at this time.

You can contact us:

Phone us on: 0141 471 1806
You can text us on: 07841 461 298 / 07841 461 398
You can email us on:

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